Parke Original – Return & Refund Policy

At Parke Original, we want every item you receive to be a perfect addition to your home. If something is not right with your order, we are here to assist you in a simple, fair, and efficient manner.

1. Eligibility for a Refund

You may request a return or refund within 14 calendar days of receiving your order, provided that:

• You notify us within this timeframe
• The item is unused, uninstalled (if applicable), and in its original packaging
• The item arrived damaged, defective, or incorrect

2. Non-Refundable Items

We cannot accept returns for:

• Items that have been used, installed, or altered after delivery
• Items returned without original protective packaging (where packaging is required to prevent damage)
• Custom or made-to-order items
• Final sale, clearance, or heavily discounted products
• Items marked as non-returnable at checkout

3. How to Request a Return

To initiate a return, please contact our support team and provide:

• Your order number
• A brief explanation of the issue
• Clear photos of the item and packaging (if applicable)

Once your request has been reviewed, we will guide you through the next steps.

4. Return and Refund Process

4.1 Review and Approval

Our team will assess your request and may request additional information if necessary.

4.2 Return Instructions

If your return is approved, we will provide:

• Return shipping instructions
• The return address

Return shipping costs are the responsibility of the customer, unless the item was defective, damaged, or incorrect.

4.3 Refund Issuance

Once the returned item has been received and approved:

• Your refund will be issued to the original payment method
• Please allow 5–7 business days for the refund to appear, depending on your payment provider

5. Important Notes

• All returns must be pre-approved and sent back in original condition and packaging
• Shipping fees are non-refundable unless the item was incorrect or damaged
• Returns showing signs of use, installation, heavy wear, scratches, dents, moisture damage, or improper handling may be declined
• Excessive or suspicious return activity may result in refusal of future returns

6. Need Assistance

If you have any questions, please contact our support team. We are committed to ensuring your experience with Parke Original remains smooth and satisfactory.